FAQ's & Shop Policies
Visit Our Brick & Mortar Store
Located at 127 Elm Street Suite #2, Damariscotta, ME,
with shoppable displays & a small atelier-work space within a circa 1900 building. Here we have lovely storefront
spread out through the entire first floor with all of our products, as well as items crafted by
local artisans & fresh flowers [seasonally] from local, organic farms.
Additionally, we use our circa 1841 converted barn just down the street from the shop as an
atelier & shipping site.
Questions & Concerns
We strive for HAPPY CUSTOMERS. We want all of our customers to be not just happy, but THRILLED with their products. we greatly appreciate you choosing to spend your hard earned money with us. If you have ANY questions or concerns, please contact us & we will do our best to rectify the situation. I try very hard to accurately describe all of our products, as well as to educate about ingredients & uses. should you have any questions or need more information, do not hesitate to ask. If for any reason you feel you have not received excellent service from us, please let me know what we can do to help -- & thank you for your business!
Shipping
Regular orders are shipped within 2 business days of being placed. We get packages out to USPS quickly, but then the amount of time until receipt is up to them. Upon shipment, you will receive an email containing tracking information.
We are proud to use plastic-free, paper packing tape, potato-starch packing peanuts, & unbleached, recycled tissue for our shipments. Please note that we do use padded mailers for some items in an effort to keep PRICES DOWN for our customers & reduce carbon-footprint on delivery. If you have concerns regarding this, please contact me for other arrangements.
Prices are calculated by location & package weight. If you have special needs, let us know!
We are happy to ship to our neighbors in Canada; First Class International takes 12-23 days to arrive, Priority International takes 7-10 days for arrival, & Express International 3-6 days for arrival.
**INTERNATIONAL BUYERS PLEASE BE AWARE OF YOUR COUNTRY'S IMPORT POLICY. MANY COUNTRIES CHARGE DUTY & HANDLING ON INCOMING ITEMS. ALL DUTY OR FEES INCURRED BY FOREIGN COUNTRIES ARE THE BUYER's RESPONSIBILITY & are not collected by us.
We cannot mark items “GIFT” on customs forms; it is illegal to do so.**
Located at 127 Elm Street Suite #2, Damariscotta, ME,
with shoppable displays & a small atelier-work space within a circa 1900 building. Here we have lovely storefront
spread out through the entire first floor with all of our products, as well as items crafted by
local artisans & fresh flowers [seasonally] from local, organic farms.
Additionally, we use our circa 1841 converted barn just down the street from the shop as an
atelier & shipping site.
Questions & Concerns
We strive for HAPPY CUSTOMERS. We want all of our customers to be not just happy, but THRILLED with their products. we greatly appreciate you choosing to spend your hard earned money with us. If you have ANY questions or concerns, please contact us & we will do our best to rectify the situation. I try very hard to accurately describe all of our products, as well as to educate about ingredients & uses. should you have any questions or need more information, do not hesitate to ask. If for any reason you feel you have not received excellent service from us, please let me know what we can do to help -- & thank you for your business!
Shipping
Regular orders are shipped within 2 business days of being placed. We get packages out to USPS quickly, but then the amount of time until receipt is up to them. Upon shipment, you will receive an email containing tracking information.
We are proud to use plastic-free, paper packing tape, potato-starch packing peanuts, & unbleached, recycled tissue for our shipments. Please note that we do use padded mailers for some items in an effort to keep PRICES DOWN for our customers & reduce carbon-footprint on delivery. If you have concerns regarding this, please contact me for other arrangements.
Prices are calculated by location & package weight. If you have special needs, let us know!
We are happy to ship to our neighbors in Canada; First Class International takes 12-23 days to arrive, Priority International takes 7-10 days for arrival, & Express International 3-6 days for arrival.
**INTERNATIONAL BUYERS PLEASE BE AWARE OF YOUR COUNTRY'S IMPORT POLICY. MANY COUNTRIES CHARGE DUTY & HANDLING ON INCOMING ITEMS. ALL DUTY OR FEES INCURRED BY FOREIGN COUNTRIES ARE THE BUYER's RESPONSIBILITY & are not collected by us.
We cannot mark items “GIFT” on customs forms; it is illegal to do so.**
